Dispatching refers to the coordination and management of freight shipments among shippers, carriers and drivers.
A dispatcher plays a central role in ensuring that loads are assigned to available trucks efficiently, routes are optimized and deliveries are made on time. They act as the communication link between drivers and clients, handling logistics such as scheduling, tracking and problem-solving on the road.
Truck dispatchers often work with owner-operators or small fleets, helping them find loads through load boards or direct shipper relationships. They manage documents such as rate confirmations, bills of lading and invoices, while monitoring driver hours, compliance with regulations and equipment availability.
Dispatching can be done in-house by a carrier company or outsourced to an independent service. Strong dispatching improves fleet efficiency, reduces wasted miles and maximizes profits. It requires organization, communication and a solid understanding of the freight market and transportation laws.
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