customer satisfaction News Updates

Business, Equipment

Guide To Raising Labor Rates In A Heavy-Duty Repair Shop

You’ll learn what impacts your labor rate and what factors you need to consider when raising it. You’ll also learn how to raise that rate—and the right way to communicate that raise to customers. 

August 1, 2022
Business

2nd Annual Fleet Management Benchmark Strategies

Join Descartes’ fleet experts for the highlights and findings from our second annual benchmark study. Learn how forward-thinking organizations are recognizing the evolving role and value of the fleet to differentiate their brand, enhance customer service, drive growth and bolster the bottom line.

October 17, 2019
Business, Technology

3 Easy Ways to Pull Ahead of Your Competition

Ever wonder what other fleets are doing to be successful? We talked to some of our safest and most productive customers to see what they’re doing differently. Join this session to hear how industry leaders have driven measurable impact through new, easy-to-deploy programs, and how you can use those same strategies for your fleet operations.

March 28, 2019
Business, Technology

Improve Performance and Customer Service with Connected Trucks

The operating cost of a work truck can far outweigh the acquisition cost based on maintenance, repairs, fuel economy, and more. Knowing where vehicles are in relation to customers’ needs is vital.

March 18, 2019
Technology

How Telematics is Becoming Simpler, Better, More Accessible

The telematics industry is moving towards self-service in an effort to improve customer experience and the sometimes long-winded implementation process. This MiX Telematics white paper explores this trend and the many benefits it can provide to customers and telematics companies.

December 3, 2018
Business, Technology

Opinion: Strategies for Driving OEM Service, Aftermarket Growth

After years of focusing on supply chain and operational initiatives, equipment makers are now turning their sights to aftermarket and service revenue growth, says Vivek Joshi of Entytle.

October 16, 2018