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As the year comes to a close, it’s a natural time for companies to look at what worked in 2019 and what didn’t, and make plans for the year ahead. For some companies, taking a hard look at their order fulfillment workflow — and ways it might be streamlined in 2020 — is a New Year’s resolution to consider.

Blockchain technology is capable of providing end-to-end transparency about where food originated and traveled, which can help reduce the risk of foodborne illness and the cost of produce contamination.

The biggest change in the recruiting process for drivers and technicians is more emphasis on aptitude and attitude, says Kari Beeson of Transervice Logistics Inc.

Diversity is a core tenet of any high-performing team, and its importance is heightened the faster a company grows. This is especially true in the logistics and freight-matching world, says Lily Shen of Transfix.

As shippers strategically prepare for the future, it’s worth asking how they will value logistics. Will logistics be a source of competitive advantage or a reliable utility?

Given the robust demand for purchasing nonconveyable goods online — items such as exercise equipment and designer furniture — there exists for capable logistics providers a significant market opportunity.

Companies must consider tools that can improve control over the distribution process and maximize efforts that contribute to the bottom line, says Brian Hodgson of Descartes Systems Group.

In the transport and logistics sector, skepticism about blockchain remains, which means it’s important to note the advantages of blockchain but also clear up some possible misconceptions, says John Monarch of ShipChain.

To compete in the package delivery business, shippers must provide the best customer experience possible by investing in smart technologies and selecting the right delivery model, says Trevor Outman of Shipware.