Peterbilt Launches Top Customer Service Designation for Dealers
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Peterbilt Motors Co., a unit of Paccar Inc., announced the first 71 dealers to earn its Platinum Service Center certification.
The program is intended to provide superior service for customers.
The certification process is stringent, the Denton, Texas-based company said.
Platinum Factors
Dealerships’ scores are based on factors including:
- ÌýFacilities and drivers lounges.
- ÌýExpanded hours of service.
- ÌýParts availability.
- ÌýTriage procedure.
- ÌýHaving certified Paccar MX engine technicians.
Platinum Service Center locations will receive a special designation in Peterbilt’s dealer locator on the company’s website as well as a plaque to showcase in their dealership.
Peterbilt, which has 400 North American locations, posted U.S. retail sales of 50,591 Classes 5-8 trucks in 2019, of which 83% were in Class 8, WardsAuto.com reported. — Transport Topics
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