Amazon’s Jassy: AI Will Reduce Company’s Corporate Workforce
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Amazon.com Inc. CEO Andy Jassy says he expects the company’s workforce to decline in the next few years as the retail and cloud-computing giant uses artificial intelligence to handle more tasks.
Generative AI and AI-powered software agents “should change the way our work is done,” Jassy said in an email to employees on Tuesday that laid out his thinking about how the emerging technology will transform the workplace.
“We will need fewer people doing some of the jobs that are being done today, and more people doing other types of jobs,” Jassy wrote. “It’s hard to know exactly where this nets out over time, but in the next few years, we expect that this will reduce our total corporate workforce as we get efficiency gains from using AI extensively across the company.”
Amazon is the largest private employer in the U.S. after Walmart Inc., with 1.56 million employees as of the end of March. Most work in warehouses packing and shipping items, but more than 350,000 of them, as of December, worked in corporate jobs.
Walmart and Amazon rank Nos. 1 and 12, respectively, on the Transport Topics Top 100 list of the largest private carriers in North America.
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